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Terms

The basic terms for using DockPilot, trials, subscriptions, and support.

Using DockPilot

DockPilot is provided to help organisations manage Mac Dock policy, workspace shortcuts, and dynamic app-aware Dock behaviour. You are responsible for deploying it appropriately through your MDM, Jamf, or local Mac management process.

Trials

  • A trial gives you access to the full DockPilot Enterprise workflow for evaluation.
  • When a trial expires, DockPilot pauses future managed Dock actions rather than removing or resetting a user's current Dock.
  • Trial access may be limited or withdrawn if it is misused or repeatedly recreated to avoid subscription.

Subscriptions

  • Paid DockPilot plans are annual subscriptions.
  • Subscriptions renew automatically unless cancelled through the billing portal before renewal.
  • If a subscription is cancelled or payment fails, the backend licence state may pause future managed Dock actions.
  • Existing Dock layouts are not destructively reset because of a billing or licence state change.

Admin responsibility

  • Test DockPilot profiles before broad deployment.
  • Keep licence profiles and enrolment files scoped only to the intended organisation.
  • Remove DockPilot from MDM scopes before running an uninstall.
  • Do not upload confidential files to support unless they are needed to diagnose the ticket.

Support and availability

DockPilot aims to provide a reliable service and practical support, but no software or cloud service can be guaranteed to be uninterrupted. Support response targets are described in the Support SLA article.